We carefully select and package our products and hope that you will happy with your purchase. There may be times, however, when you feel you will need to return items to us
If you are unhappy with any product you may return it – unused, unopened and in its original packaging – within fourteen days for a full refund. This amount excludes all delivery costs. This does not apply to perishable items E.g. Santa’s Fields Christmas Trees. The cancellation right under the Consumer Protection (Distance Selling) Regulations 2000 does not apply to plants.
Please note that we are unable to issue refunds for Santa’s Fields Christmas Trees, unless damaged, as they are perishable items and are cut to order. If a Christmas Tree is damaged, we will endeavour to replace the Christmas Tree free of charge within three working days. We cannot issue refunds for decorations or other items that show evidence of having been used or on custom made products unless they are faulty.
If you send a product back for an exchange, we will charge you for shipping the new product back to you. Return shipping costs can only be refunded where we have sent the wrong or faulty goods in error.
What to do if you have received defective goods (excluding Santa’s Fields Christmas Trees):
If the goods are damaged upon receipt, please contact us on 01564 770560 or firstname.lastname@example.org within fourteen days of delivery. If your item is a damaged Christmas tree, then you must contact us immediately upon receipt due to this being a seasonal and perishable item. We will endeavour to respond to you within 48 hours.
We aim to replace any defective items with replacements. If this is not possible we shall issue a refund. Exchanged items will only be sent after we have received the defective item back from you in its original packaging.
The address for returns is below.
For all returning goods, please include a cover note, explaining what action you would like us to take, as well as your name, address, order number, and original proof of purchase. Make sure that the goods are packaged safely and securely, using the original packaging if possible, and that you use a signed service with adequate insurance to cover the cost of the goods being returned.
Please note that responsibility for any product returned remains with you until such time as we receive it and a member of our staff has signed for the receipt of goods. If you send a product back for an exchange, you will be charged for shipping the new product back to you.
Evergreen Acres Farm
Oldwich Lane West